The Ritzi Guarantee Page
Here at Ritzi we don’t like to use terms and conditions, we prefer to stick to The Ritzi Guarantee – a code that you can hold us to, to ensure that you get the exclusivity you deserve.
The Ritzi Guarantee is simple: Ritzi is exclusive by design. The following four points highlight just how far we are willing to go to ensure that you invest in the perfect piece of art for your space.
1. Quality … our game
Selling or renting an artwork that is anything less than perfect for the client is not an option for Ritzi. It is with this in mind that any artwork created for the client is of the highest quality, durable and timeless.
2. Exclusivity … our guarantee
Any artwork purchased from Ritzi, be it commissioned, sourced, bought or rented, is guaranteed to be one of a kind, created with the client’s needs first. We do not reproduce any artwork, so each client is guaranteed a unique masterpiece each time a piece of art is acquired.
3. Punctual delivery … a given
Part of the Ritzi guarantee is to give art a space. In order to keep this promise, we fit into your schedule to deliver and install your Ritzi original or Ritzi sourced artwork in a manner that suits your lifestyle. Tardiness is not tolerated when it comes to installing your Ritzi artwork and punctuality is a long-standing promise we have kept since inception.
Delivery is free within a 100 km radius of Cape Town, Western Cape, and a fee of only R10 per kilometre will be charged for clients located further away.
4. Relationship … a certainty
Ritzi works hand-in-hand with every client looking to commission, source, buy or rent art and a solid relationship with every client is a certainty. You can rely on us to be available whenever you have special requests, suggestions, questions or thoughts. Our art is personal and it is of utmost importance that the acquisition experience is personal too. The client comes first. Every single time.
We are proud of our track record of being able to meet our clients’ specific needs and busy lifestyles. Apart from our punctual delivery guarantee, Ritzi is available to answer all of your questions about any artwork you are looking to commission, source, buy or rent. Simply call us on +27 82 441 3718, or contact us via our online form.
Visit our Testimonials and Reviews page to view comments and feedback from our clients over the years.
The Ritzi Return Policy
100% money-back guarantee
Ritzi puts your needs first. When you receive your artwork, we want you to be 100% happy with what you see. If you are anything less than thrilled with your Ritzi piece, you may return it within 30 days of the order date. You will receive a full refund on the artwork as soon as the Ritzi original is returned to our head office. It is important to note, however, that outgoing and/or return delivery costs will not be refunded, unless the artwork is returned due to defective workmanship. If the artwork is damaged in any way upon return, refunds will not apply.